My parcel tracks as delivered but my customer has not received it. Firstly please accept our apologies that you are having to check out this section of our website. We offer our assurance that, in the event of a claim, we will make the process as painless as. Initially, the trial will allow Hermes to offer 30-minute time slots for the collection of parcels, either for items being returned, or for items being sent by small businesses or consumers. Woodhead said: “We will use the testing period to better understand how the robots could enhance the company’s ability to offer an increased range of.

We update your customers so you don’t have to

Hermes Parcel Manager can help you provide the right information to your customers.

Hermes Time Slot Delivery Slots

Without the added cost of a direct contact!

Our Hermes Parcel Manager service helps you proactively update your customers on the progress of their parcel delivery.

Through a combination of either SMS, Email or Mobile App Push notifications, our real-time parcel updates mean your customers are always kept informed.

Hermes Time Slot Delivery Service

Key features of Parcel Manager:

Hermes Time Slot Delivery Online

• 2 Key Parcel Journey Updates We will tell your customers when our courier has their parcel and confirm when it has been delivered. More updates available on request.
• Choice of 3 notification options You can decide how we tell your customers, from a choice of Email, SMS or Mobile App Push.
• ETA Timeslot We can provide a 4 hour delivery time window in your customer’s update if you add on our ETA Service.
• Tracking We will include either a tracking number or a link so your customers can track our progress themselves.
• Standard and Next Day Delivery We give you the option to add Hermes Parcel Manager to both our Next Day and Standard delivery services.
• Personalisation You can add your logo with our Email option and can tailor the message to suit your brand. Subject to availability.